Deposit Limits
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases may be subject to a cooling-off period.
Manage Deposit LimitsResponsible Gambling
Keep Play In Perspective.
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose. Betbunker.co supports responsible gambling and provides tools and support information.
Start here
Staying in Control
There are practical steps customers can take to manage their wagering:
- Set a budget before you start wagering
- Only wager money you can afford to lose
- Do not chase losses
- Keep track of the time and money you spend
- Take regular breaks
- Do not use gambling to solve financial problems
Tools
Responsible Gambling Tools
Betbunker.co provides tools to help customers manage how much time and money they spend wagering.
Taking a Break
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
Reality Checks
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
Loss & Spend Limits
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases may involve a cooling-off period.
Self-Exclusion
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account.
Important
Self-Exclusion
& BetStop
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account.
BetStop - National Self-Exclusion Register
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian wagering service providers.
Closing Your Account
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account should consider whether self-exclusion is more appropriate.
Warning signs
Recognising
Gambling Harm
Gambling can become harmful when it begins to affect finances, relationships, work or wellbeing. Warning signs include:
- Spending more money or time wagering than intended
- Chasing losses
- Borrowing money to gamble
- Using money needed for essential expenses
- Hiding gambling activity from others
- Feeling anxious, guilty or distressed about gambling
- Gambling affecting work, study or relationships
Check Your Gambling
Consider these questions honestly:
- 01 Do you wager more than you can comfortably afford to lose?
- 02 Do you try to recover money you have already lost?
- 03 Have you borrowed money or sold possessions to fund gambling?
- 04 Has someone close to you expressed concern about your gambling?
- 05 Do you feel anxious, guilty or unhappy about your gambling?
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
Account history
Keeping Track
Of Your Gambling
Customers are encouraged to review their wagering activity regularly. Account history provides information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit current circumstances.
- History Deposits, withdrawals, wagers
- Activity Time spent wagering
- Spend Wagers, wins, losses
- Review Patterns and limits
Our Responsibilities
What We Are Responsible For
Customer Interaction
Betbunker.co may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this may include providing responsible gambling information, offering available tools or directing customers to support services.
Responsible Advertising
Betbunker.co conducts advertising in accordance with applicable Australian requirements. Promotional material should not target minors, vulnerable people, or present gambling as a guaranteed way to achieve financial success.
Staff Training
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
Regulation
Regulation & Complaints
Complaints, escalation and regulatory information are handled in accordance with Victorian regulatory requirements.
Regulator: Victorian Gambling and Casino Control Commission.
